Customer Onboarding Manager
What started as a spark of an idea has now become a roaring flame set to illuminate the European dining scene. We're not just on the fast-track to becoming the next big player - we're changing the way people eat.
Your primary responsibility is to onboard our newly signed customers and ensure their experience with us great and foster strong engagement with our company. Your objective is to consistently drive their success with Karma, enabling them to increase profitability throughout their entire customer journey with us.
Important for you to know that this job is not about sitting in our office trying to figure out how to become a successful and trusted partner for our customers, it is about being at location and figuring it out together with the customer. This means a lot of traveling in Sweden, and sometimes working evenings and weekends.
Your role will include:
- Building long term relationships with our key accounts and working with account management to ensure high customer retention, satisfaction and engagement with Karma
- Project manage a new customer or expansion from signed contract to go live. Meaning getting the customer trough menu building, KYC signups, installing terminals and QR code designs.
- Relentlessly monitoring and managing customer health to reduce churn, constantly increase retention and expansion
- Obsessively improving time-to-value for our partners
- Establishing the role as a Strategic Advisor for our partners where the goal is to help them with their business development through the use of Karma
- Taking lead on measuring, defining and tracking targets & deliverables for our partner's success in a data driven manner.
Who you are
You are a doer and can maintain
forward momentum. The job is as hard as it is rewarding - you have to get through the tough periods, learn from mistakes and implement tweaks to improve our way of working. You challenge today’s truths, love speaking with our
partners and you are very data driven. You’re eager to understand
customer needs and ensure constant improvement. Your friends describe you as intensely goal-oriented, having a great
deal of self-discipline and taking 100% ownership for your actions
and the results.
Your previous experience
- Previous experience as a Restaurant or Operations Manager within the hospitality industry
- 3+ years experience in sales and/or Customer Success Management
- Fluent in Swedish and English
- Excellent communication skills and ability to manage internal and external relationships and stakeholders, on the phone and in person
- Goal orientated with a strong sense of commercial acumen
Start date: asap
Stockholm
This is how we roll
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Numerous mood boosting activites
What the hell is a zen room? Truthfully, we don't know either. But we use it for yoga and other soft activities. Oh, did we mention we have a ping pong table as well? -
Early bird or night owl?
As our team is growing, both early birds and night owls find themselves at Karma. Whichever you choose, there's something for you. Perks of coming early: weekly breakfast. Perks of staying late: video and board games. -
Refill, anyone?
One simply cannot celebrate too often. We are keen champagne drinkers, quiz players and hosts of Karmazing after-works. No reason to celebrate is too small, nor too big.
About Karma
Karma is on a mission to reduce food waste and help businesses thrive. Our innovative platform connects consumers with surplus food from restaurants, cafes, and grocery stores, offering delicious meals at a discounted price. But that's just the beginning. We call that Karma Save.
With Karma Serve, we've taken our commitment even further. This smart solution with QR codes at restaurant allows businesses to boost their bottom line, simplify their workday.
At Karma, we're not just fighting food waste - we're creating smarter, more sustainable ways for businesses to operate. Join us in making a positive impact on the environment and the way we enjoy food.
Customer Onboarding Manager
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