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Customer Support Manager

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Karma is engineering for the future by fighting food waste through technology. We are growing fast, scaling our business, our teams, and most importantly: our impact.

As our Customer Support Manager you are responsible for developing, optimising and executing on our global support strategy to help users and customers resolve their questions with the highest level of efficiency and courtesy as possible. 

You understand the true meaning of self service and automation and how this will play and important role in our growing business.

You’ll also be expected to know Karma’s products, features and policies well and be able to communicate it to both users and customers.

You will:

  • 🖖Help build good customer relations through internal and external channels
  • 🚀Optimise and automate the function to be close to self managed
    • Find and solve root causes to reoccurring inquiries, implement smart bots, suggested replies etc.
    • Lower respons times
    • Decrease manual support work
    • Keep the awesome satisfaction rate we have
  • 👫Build and scale the support function to function in 3+ markets
  • 💡Arrange staff meetings and trainings
  • ⭐️Assure top class experience

Good communication skills are a must-have in this job. You need to be able to motivate, inspire and generally lead people, as well as dealing with any customer inquiries that head your way, in fluent English 🇬🇧 and Swedish 🇸🇪 - other languages are a plus.

Can’t make your mind up about anything? This might not be the job for you, as being decisive and quick thinking are key traits that our Customer Support Manager needs to have.

If you feel motivated about taking Karma's support function to the next level, through technology and smart processes - then apply! We are looking forward to meeting you and hear about how YOU will tackle this in your own way. We trust your experience and expertise 🌱🍀

 

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Stockholm

Centralplan 15
111 64 Stockholm Directions hello@karma.life

Perks & Benefits

  • Gym at the office!

    Yeah that's right, we ditched the ping-pong table and built a nice (but small) gym that's free to use for all employees!

  • Wednesday Breakfasts

    Every Wednesday morning we gather to share stories and a cup of coffee (or two)

  • Karmazing Friday

    We work hard but we also play hard. First Friday every month we put in serious effort to make sure we celebrate our success!

  • Great tech gear

    Everyone at Karma gets a new Apple MacBook Pro + everything needed to get your work done while also looking dapper

Our Culture

We love to accomplish goals together, celebrate our victories, support one another, gather for breakfast, hold events for friends and family, play games and have the occasional beer or two! We want to foster a karmazing atmosphere!

Already working at Karma?

Let’s recruit together and find your next colleague.

email
@karma.life
  • Aidan O'Donohoe
  • Alexander Källestål
  • Alexis Cohen
  • Alex Spain
  • Andreas Stokholm
  • Anita Cedergren
  • Anton Tingström
  • Åsa Liljequist Vasiljevic
  • Christopher Lillthors
  • Daphne Perlmutter
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