UK Junior Customer Success Manager

UK Junior Customer Success Manager

Karma is on a mission to transform the way the world thinks about food consumption.

We are in a Period of rapid growth and are now looking for our first Junior Customer Success Manager, an exciting time to be joining Karma and be a part of something special.

As the Junior Customer Success Manager, you will own the relationship with our accounts and partners and your job is to constantly improve their experience and engagement with us. You are here to make them increasingly successful with Karma and more profitable every year they remain a customer.

What does this mean? 

You are a doer and can maintain forward momentum. Instead of watching opportunities pass you by, we expect you to find new and creative ways to smash revenue goals. You challenge today’s truths, love sales and are very data driven. You’re eager to understand customer behaviour and ensure constant improvement.

Your friends describe you as intensely goal-oriented, having a great deal of self-discipline, and taking 100% responsibility for your actions and the results. You are naturally empathetic and genuine towards customers.

You have an entrepreneurial mindset and feel excited to potentially be part of an innovative and fast growing company. You dare to see our sellers as your partners that you challenge and educate to make them extremely satisfied and successful with Karma.

You are also humble and positive. Despite our different backgrounds and skill-sets, we always listen to one another. There’s no room for big egos at Karma!

Your role will include:

  • Building long term relationships with our partners and working with account executives to ensure high customer retention, satisfaction and engagement with Karma
  • Develop engagement by identifying opportunities where our services create value for our partners
  • Relentlessly monitoring and managing customer health to reduce churn and constantly increase retention
  • Obsessively improving time-to-value for our partners
  • Deeply understanding your customer metrics as well as analysing partner behaviour.
  • Establishing the role as a Strategic Advisor for our partners where the goal is to help them with their business development through the use of Karma
  • Taking lead on measuring, defining and tracking targets & deliverables for our partner's success in a data driven manner.
  • Working closely with your Manager to ensure revenue targets are being met and markets are being optimised to align with the business growth plans
  • Managing time to achieve and exceed tight deadlines and ambitious goals
  • Developing and maintaining strategies on how best to present and share the value we create for our partners

Your previous experience

  • +1 years experience in sales and/or customer success management
  • Entrepreneurial outlook to proactively identify and engage with our partners
  • Excellent communication skills and ability to manage internal and external relationships and stakeholders, on the phone and in person
  • Goal orientated with a strong sense of commercial acumen
  • Bachelor degree or equivalent experience

Or, know someone who would be a perfect fit? Let them know!


WC2N 5DU London Directions

Perks & Benefits

  • Gym at the office!

    Yeah that's right, we ditched the ping-pong table and built a nice (but small) gym that's free to use for all employees!

  • Breakfasts

    Once per week we gather to share stories and a cup of coffee (or two).

  • Karmazing Friday

    We work hard but we also play hard. First Friday every month we put in serious effort to make sure we celebrate our success!

  • Great tech gear

    Everyone at Karma gets a new Apple MacBook Pro + everything needed to get your work done while also looking dapper

Our Culture

We love to accomplish goals together, celebrate our victories, support one another, gather for breakfast, hold events for friends and family, play games and have the occasional beer or two! We want to foster a karmazing atmosphere!

Already working at Karma?

Let’s recruit together and find your next colleague.

  • Aidan O'Donohoe
  • Alexis Cohen
  • Alys Marr
  • Andreas Kokkin
  • Andreas Stokholm
  • Anita Cedergren
  • Anton Tingström
  • Åsa Liljequist Vasiljevic
  • Barry Finneran
  • Bettina Sombart

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