Implementation Specialist

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Karma has taken off at a rocketship pace 🚀 and is on the mission to transform the way the world thinks about food consumption. We are growing our Operations Team in Stockholm. Join the ride and shape the new tomorrow! 

The mission of your role
As an Implementation specialist at Karma, you’ll be a vital part of a cross-functional team, working with the sales, support, marketing and product teams to maximise our partners success when using Karma! You will take over from Sales after the contract has been signed and onboard our customer to our product.

Who we are?
We are a team of happy, business driven and entrepreneurial individuals. You will be working with foodies, former hockey players, surfers, plant experts to name a few. We thrive from our high speed environment, change is part of our DNA, and no challenge is too big or too hard. 🏆

We work hard, laugh a lot, and we don’t take ourselves too seriously (we hope you don’t either).

Who are you?
To take a spot in the Karma team you have a track record of getting shit done. You will play a key role in our growth and love coming to work with the mindset of always moving the needle forward. With your intense grit and amazing customer care you can paint the picture of the great road ahead for our customers. 

You’ll be a big part of defining the implementation's role and way of work as this is a new department! 

The Job

  • As an implementations specialist you will take the customer over from Sales, after the contract has been signed 
  • You will Own the whole implementations process, including onboarding and educating personnel at their location, project manage and support them, gather feedback to our product team
  • Work closely with our new customers and tailor Karma’s products specifically to optimise their sales and operation
  • Work iteratively and through continuous communication with customers to ensure high retention. You will be working in both Swedish and English.
  • Follow up and documentation of completed implementations


It's a big plus if you have:

  • Worked in a customer facing job before (sales, customer service, hospitality) 
  • Experience in working with an SaaS-solution (Software as a service)
  • Interest in working within a start-up environment 
  • Good knowledge of the Google suite, especially Slides and Sheets


The bottom line
If you’ve worked at a startup, you know. If you haven’t, here’s the rundown: there’s no room for egos, politics, or bull-sh*t. What we build today could be thrown out of the window tomorrow, but we build it with 100% commitment nonetheless. You’ll laugh more than you’ll cry, and look back at the work you do now in 10 years and think “how did we get that done?” And you’ll love every minute of it.

Additional information

  • Remote status

    Hybrid remote

We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!


Östermalmsgatan 87d
114 59 Stockholm Directions View page

This is how we roll

  • Numerous mood boosting activites

    What the hell is a zen room? Truthfully, we don't know either. But we use it for yoga and other soft activities. Oh, did we mention we have a ping pong table as well?

  • Early bird or night owl?

    As our team is growing, both early birds and night owls find themselves at Karma. Whichever you choose, there's something for you.
    Perks of coming early: weekly breakfast.
    Perks of staying late: video and board games.

  • Refill, anyone?

    One simply cannot celebrate too often. We are keen champagne drinkers, quiz players and hosts of Karmazing after-works. No reason to celebrate is too small, nor too big.

Felt cute, might delete later

Working at Karma is a blast. Don't believe it? All right then, let the pictures speak for themselves.

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